VESPR
  • Introduction
    • About
    • Contact Us
  • User Guide
    • 🏅Getting Started
      • Download VESPR
      • Create a Wallet
      • Import an Existing Wallet
      • Connect a Hardware Wallet
        • Ledger
        • Keystone (mobile only supported)
          • Check Keystone Firmware Version
        • Trezor
    • 🏠The Basics
      • Backup Your Recovery Phrase
        • Backup RP: Part I
        • Backup RP: Part II
        • Backup RP: Part III
        • Backup RP: Part IV
      • Staking
        • Registering a New Wallet for Staking
        • Staking with a Registered Wallet
      • Swap
        • Finding open orders
        • Cancelling a swap order
      • Setting Collateral
      • Connecting to DApps
      • Updating VESPR
    • ❓FAQ
      • Buy/Sell Cardano
      • Swap
        • Swap fees explained
        • Swap refunds explained
        • Why is my swap order stuck pending?
        • How to manually cancel swap order on Splash
    • 🛠️Common Issues and Solutions
      • Swap
        • Did I get charged for a swap order that was not fulfilled?
        • Swap order is stuck pending
  • For Developers
    • Wallet Integration
    • UTXO Management
  • Contributors
    • Translations
      • Getting Access
      • Guidelines
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  1. User Guide
  2. Common Issues and Solutions
  3. Swap

Did I get charged for a swap order that was not fulfilled?

PreviousSwapNextSwap order is stuck pending

Last updated 5 months ago

When you place a swap order on Cardano, your funds are moved from your wallet to a smart contract that handles the token exchange. These funds will remain securely in the smart contract until the order is either fulfilled or canceled. At no point are these funds at risk of being lost.

If your order is not fulfilled, the funds are not lost—they are held in the smart contract until you decide to cancel the order, at which point the funds will be returned to your wallet.

If the swap conditions, such as the accepted price, are not met, the order may stay in a pending state indefinitely until you decide to cancel it. Please refer to the section below to understand why orders can get stuck in a pending state.

Additional Help

If you still need further assistance, feel free to reach out to our support team!

🛠️
How to check if there are pending swap orders 🔍
Why orders can get stuck in a pending state ❓
How to cancel a pending order 🚫